Underwriting & Claims Manager

Underwriting & Claims Manager

The Position

Reporting to the Group Head of Bancassurance, the role holder will be responsible for the overall Claims & Underwriting strategy and ensuring all operations are in compliance with the Insurance Agency’s policies and procedures and regulatory requirements.  

Key Responsibilities

• Take charge of the Claims & Underwriting functions and ensure the development of an effective Claims and underwriting management strategy.
• Responsible for staff performance management and preparation of annual Claims & Underwriting department plan
• Provide overall supervision, mentorship and development of staff in the Claims and Underwriting department
• Ensure Underwriting terms and conditions are strictly adhered to in the underwriting process of business as per IRA guidelines
• Ensure that all documentation in the underwriting are correctly issued and dispatched
• Ensure that renewal terms are communicated and/or discussed with the clients within the set timelines and that renewal instructions are received on time to achieve minimum lapse ratios
• Ensure that the Insurance Certificates safe is adequately stocked at all times and that its safety and usage is reasonably maintained.
• Manage difficult claims and complaints and ensure they are amicably concluded
• Continually review the Claims & Underwriting processes and recommend measures to improve efficiency
• Preparation of monthly management reports as required

Position’s Requirements

• University degree in Business with specialization in Insurance, Actuarial Science, Business Management e.t.c
• AIIK Diploma or good progress towards attainment of Professional Qualification ACII
• At least 7 years’ experience in Claims Management, Underwriting Management or both; three (3) of which must be at management level in the insurance industry preferably within an insurance intermediary
• Experience in Bancassurance will be an added advantage.
• Strong leadership, people management and interpersonal skills
• Excellent Presentation, Negotiation and Problem Solving Skills
• Keen to detail with Strong Analytical Skills,
• Decisive and Methodical in approach
• Confident, patient and pleasant team player
• Reliable with good planning and organization skills
• Should have good IT skills with experience in Microsoft Office software
• Excellent Communication and  report writing skills
• Ability to define problems and to establish facts and provide workable solutions.
• Should be of uncompromising integrity and honesty

The above position is a demanding role which the bank will provide a competitive package for the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field torecruitment@kcb.co.ke.

To be considered your application must be received by Dec. 13, 2013.

Only short listed candidates will be contacted.

JOB REF: CBOK 162013